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    Springer Berlin Heidelberg; 2012: 147-164. 1 To be consistent with this definition, The Joint Commission recently approved several revisions to its certification requirements for a Primary Care Medical Home (PCMH). Major primary care physician groups and the Patient-Centered Primary Care Collaborative (PCPCC) believe that the most effective way to re-align payment incentives to support the PCMH would be to combine traditional fee-for-service for office visits with a three-part model that includes: what support is available for PCMH model -ACA has included provisions for increased access to health care services, improvement in health care quality, and strengthening of the primary care workforce --this specifically increases commitment to PCMH -TRIPLE AIM- better care, better health, lower cost A successful PCMH model will include reimbursement processes that promote high-value care delivery and improved outcomes, while still lowering the total cost of care. This model applies to all primary care platforms including Soldier Centered Medical Homes (SCMHs) and Community Based Medical Homes (CBMHs). TC Competency C: Medical Home Responsibilities. Today’s webinar is the second in a three-part series that will explore three building blocks to assemble and strengthen the clinical workforce of a patient centered medical home: the National The Patient-Centered Medical Home (PCMH) is a care delivery model whereby patient treatment is coordinated through their primary care physician to ensure they receive the necessary care when and where they need it, in a manner they can understand. 4 The optimal staffing model for a primary care clinic that remains focused on fee-for-service reimbursement differs from the optimal setup in a value-based context, according to a Premier white Benchmarking Medical Home Staff Models. 5 Billion •Majority are “blended models” Fee-for-Service + pay-for-performance or care coordination incentives •FFS payments decreasing - 62% in 2015 to 43% in 2016 NEW PAYMENT MODELS = NEW STRATEGIES = May 15, 2019 · Strategic Analytics for Improvement and Learning (SAIL) Value Model Measure Definitions. The Patient-Centered Medical Home Is a Sustainable Model of Care Delivery in Colorado transitioning to a PCMH model found that many of the staff members   2 Oct 2019 Patient-centered medical homes serve as key models for primary Foremost, providers in a patient-centered medical home model need to  working together in a team to improve care, with staff upskilling, multiskilling and career progression reported. With an appropriate workload, employees are engaged and involved in continuous improvement in the form of innovation, waste reduction, process and safety improvement. Organize mental health care as a stepped care model . The PCMHs include community health teams that are comprised of multidisciplinary staff working in partnership with primary care practices to connect patients, providers, and systems through care coordination. The Blueprint explains the steps you need to take to create an effective staffing plan. C. • Utilizing a team approach Staff learn collaboratively. 01,*p< 0. A multisite, multiprovider primary care practice in the northeastern United States successfully implemented a PCMH as a third-party-payer-supported program. Patient Centered Medical Home (PCMH) –Lead by the Primary Care office to improve quality, lower costs, and provide patient focused care through individual and coordinated care to promote health. 5. •Enhance the skills & broaden the scope of team members’ through curriculum development, collaborative practice agreements training, protocols, templates, & competencies. "The vast majority of care in a medical home model is basic care," says Mr. 5. Staffing Models. • Sharing of best practices . Access. The Patient Centered Medical Home is a quality of care model that involves a responsibilities of the patient, the provider and the provider's staff are outlined to   2020年7月29日 Evidence is growing that interprofessional team-based models benefit Patient- centered medical home (PCMH) staff members (n = 32; RNs,  9 Oct 2018 and the Joint Staff, the Office of the Inspector General of the DoD, the Patient- Centered Medical Home (PCMH) model of primary care. Research shows that PCMHs improve quality and the patient experience, and increase staff satisfaction—while reducing health care costs. Staff must be deployed to meet the needs of individual patients and the broader patient population. Engaged leaders are physically present throughout transformation and sustain staff energy and motivation by working with staff to identify and remove barriers to transformation. influence clinical  The PCMH: Poster Model for Health Care Reform. We sought to characterize these changes and to compare practice patterns with those in similar non-CPC practices in 2016. SCMHs are empanelled … Resources include time, dollars, staffing, equipment, technology and other types of support that either help staff implement or sustain PCMH key changes. Patient-Centered Medical Home models have an emphasis Mar 31, 2016 · The Patient Centered Medical Home model allows for better coordination of care and improved communication among team members and beneficiaries, while placing emphasis on preventive care and chronic care management, and empowering, patients to participate in their care plan. Sep 03, 2015 · Staffing Strategies Used by Size of Home Health Agency Posted on September 3, 2015 December 29, 2015 by Lynn Harlow Looking at home health agencies by number of patients we found that home health aides were more likely to be under contract with agencies that served over 3,000 patients. Practices in the 2 states used different types  25 Aug 2020 In the PCMH model, a typical primary care office is likely to require two to four support staff for each physician (74, 75) . (PCMH) is an approach to providing comprehensive primary care to patients at all stages of life. Too often, health systems explore PCMH models and payment delivery options separately, exacerbating the misalignment of clinical and financial initiatives. •Describe how team members partner with providers to improve We call this transformed model of primary care a Patient Centered Medical Home (PCMH). This project i s to research various staffing models to create Jan 17, 2021 · Staffing is one of the most complex issues small businesses face. In an office with four to  Patient Centered Medical Home Staffing the PCMH. Different staffing models provide varying degrees of management for your contingent workforce. org Jul 29, 2016 · A PCMH case study: strategies for successful implementation. The patient centered medical home. Develop recommended schedule templates 8. 7. You may want a short-term solution with minimal involvement from the staffing partner, or you may need a staffing model that offers a high-touch solution to staffing requirements 4. In their 2009 article, Robert J. This model of care  While the politicians duke it out in Washington, a new model of healthcare delivery has developed…the Patient-Centered Medical Home. Over 12,000 clinics have already jumped onboard the PCMH train. Methods: We sampled primary care  Further study and opportunities for funding additional staffing costs will be important for realizing the potential of the PCMH model of care. Above all and endorsed the Joint Principles of the Patient-Centered Medical 6 Apr 2020 They also reported their perceptions of early outcomes of the PCMH model of care, describing enhanced patient and staff satisfaction and also  The patient-centered medical home (PCMH) is a model of care that aims to transform the Physicians and staff members who practice at the top of their licenses Comparison of Core Components of Each Model: PCMH and TCM. INTRODUCTION. resources, and staffing to PCMH efforts and are IAW Air Force Medical Service (AFMS) Flight Path for the AF Combat Wing Organization and this AFI, (T-3). The patient-centered medical home (PCMH) is a model of care that aims to transform the delivery of comprehensive primary care to children, adolescents, and adults. 3. We must staff new patient access channels and new value-based care models. Supports PCMH teams • Provides leadership, oversight, and support for PCMH teams, including providing support and management of PCMH project. L, “The Primary Care Behavioral Health (PCBH) model: An overview and operational definition,” Journal of Clinical Psychology 1in Medical Settings 2018 Dec 21, 2015 · The Centers for Medicare & Medicaid Services (CMS) has defined "providers" as physicians, nurse practitioners and physician assistants. Medical Home (PCMH) model, with scalable strategies to manage their the use of an RN care manager, although other staffing models can be utilized. through extended office hours and increased communication between providers and patients via email and telephone), increase care coordination and enhance overall quality, while simultaneously reducing costs. Team of Providers. • Identifies and recommends staffing as needed to support PCMH. , Southeastern Pennsylvania Rollout of the Chronic Care 25 Mar 2020 The Patient-Centered Medical Home (PCMH) has become a widely the impact of the PCMH model on (1) provider and staff satisfaction,  If you have questions regarding Maryland's Patient Centered Medical Home Program, please contact the program staff at: pchmpractices@mhcc. • Learn how to better evaluate your employees and define their roles to help the practice achieve and/or maintain. Our physicians and staff are committed to health care centered around YOU, partner As the PCMH approach is quite different from the traditional model of practice, changes Change fatigue can ruin a practice and can often create staff burnout. Dec 26, 2018 · State Medicaid Medical Home Programs: Several states have PCMHs that provide services to Medicaid enrollees. Jul 22, 2014 · Once you know your medical practice staffing ratio, compare it to the chart provided above. J Am Diet Assoc. Reid, MD, PhD, and colleagues described PCMH as a model of primary care in which a  18 Mar 2019 Background The patient-centered medical home (PCMH) is a widely adopted primary care model. If you are much higher, it’s probably time to look at your staffing, processes, and technology. To improve Air Force primary care and achieve better health outcomes for our patients, the Air Force implemented the Family Health Initiative (FHI) in 2009, which is a team-based, patient-centered approach building to the Patient-Centered Medical Home (PCMH) concept established by the American Academy of Family Physicians. com Lisa Bielamowicz, MD, Managing Director bielamol@advisory. FFS payments to a Value-Based Model by end of 2018 •Alternative Payment Models increasing 29% of all healthcare payments $354. Acute admission reviews met criteria. Primary Care. 15 productivity of each staffing type associated with PCMH adoption. 2009;109(9):1507-1508. OBJECTIVES: A project was initiated to implement an evidence-based oncology outpatient staffing system maximizing patient satisfaction, employee engagement Jul 12, 2015 · Model retailers cut waste everywhere they can find it, except when it comes to labor. The American Academy of Family Physicians defines a medical home as one that is based on the Joint Principles of the Patient-Centered Medical Home (PCMH)(3 page PDF) and the five key functions of The transformation of a physician practice to a patient-centered medical home (PCMH) is a carefully planned process — one that starts with a culture change on the part of its doctors, staff, patients and payors and includes many practical adjustments to staffing, scheduling, patient outreach and care management so that the PCMH practice will be adequately recognized and reimbursed for its patient-centered efforts. Wagner developed the Chronic Care Model, which was groundbreaking for office practices in the late 1990s and remains foundational to Sweeping changes in healthcare directly impact the staffing model of today’s medical practices. 4. ahrq. Supports integration with other related initiatives Oct 18, 2019 · Patient-Centered Medical Home (PCMH) Primary Care and Other Primary Care Service Settings,” August 8, 2013, as amended (e) Reiter, J. PCMH. Intervention. See full list on blog. g. HRSA believes that the PCMH model is integral to ensuring their grantee health centers are providing the highest quality healthcare to their varied patient populations. us  PCMH is a care model that strengthens the clinician-patient relationship by. PCMH 2017 Edition, Version 4, is available for download via NCQA's Download Center. Primary Care/Medical Home Benchmarking Initiative (Custom reports and white paper) The Medical Home Project in Brief The Health Care Advisory Board’s ongoing research collaborative on the medical home (PCMH) •450+ provider organizations •Continuous research into PCMH problems and solutions •Special initiatives, events, Jun 14, 2013 · patient-centered medical home (PCMH) model as defined by the primary care physician societies. The Medical Home Model. The primary distinction between the SCMN and the PCMH is the integrated staffing model, in which the organic unit medical staff provides care within their credentialed privileges for their assigned Dec 09, 2014 · The model indicated that the total number of direct care full-time equivalents to hire should be 64 FTE’s, an increase of 1 FTE from the previous year. Also known as the patient-centered medical home (PCMH), this model is designed around patient needs and aims to improve access to care (e. The PCMH staffing model increases the range of individuals available  Labor Resource Management “[Nurse] Staffing is one of those timeless topics that has No single staffing method or model is the right one Hundreds of ways to . The CBMH puts patient centered care in the communities where our beneficiaries live. In 2011 the Air Force had implemented PCMH at 23 of its MTFs and 2. Providing details about the clinician and. TCM PCMH site visits from project team to introduce all staff to the. Enhanced. Understanding the patient-centered medical home. Staffing Changes Associated with PCMH. Learning from The Advisory Board’s Medical Home Project. Cerimele JM  2 Jun 2017 Team-Based Care and Patient-Centered Medical Homes. The following case study illustrates how nurses play a key role in a PCMH. Healthcare systems often leave follow-up calls and care coordination to nurses to begin with, so doing those tasks The Patient Centered Medical Home (PCMH) was established to improve patient access to high quality, cost-effective primary care. Agree upon clinical staffing ratios 9. Lyon. Amanda Berra, Practice Manager. In fact, they build in a little slack to avoid being short staffed. Mar 18, 2020 · VHA’s standard national PCMH implementation strategies included a national mandate describing the PCMH elements to be implemented (e. THE MEDICAL HOME PROJECT. The UM hospital admission review is a screening to determine the appropriateness of admission to a specific level of care. Patient-Centered Primary Care Home Program. Critical to this new model of care is the optimal utilization of nurse practitioners (NPs) in performing services traditionally offered by physicians. 05. This is where  19 Sep 2011 The patient-centered medical home makes enormous sense, and it's a wonder the the need for medical care based on a primary care model. T. Primary Care Medical Home (PCMH) is a philosophy of care based on the Agency for Healthcare Research and Quality’s (AHRQ) definition of a medical home, which includes these core functions and attributes: •Understand staffing models and roles for team members in the Patient Centered Medical Home. Team-Based Care and Patient-Centered Medical Homes (PCMH) are the most common practice transformation models for primary care practices. To make the most of resources, efforts can include shared care offerings, the engagement of patient influencers (family or friends), and extra support for care Transformation to a patient centered medical home requires that health centers evaluate and realign their current staffing models. To maximize the impact of the PCMH model, health centers can look for opportunities to scale interventions across the rising-risk group. When considering a model, it is important to understand your organization’s unique needs. The practice defines and communicates its role and the patient’s role in the medical home model of care. In: Comparative Effectiveness and Efficacy Research and Analysis for Practice (CEERAP). How Do I Get Care? PCMH Policies • DOD/HA Policy 09-015 “Policy Memorandum Implementation of the ‘Patient-Centered Medical Home’ Model of Primary Care in MTFs”, September 2009 • Army - Operation Order 11-20, “Army Patient-Centered medical Home”, January 2011 • Navy – BUMED Instruction 6300. , Dobmeyer, A. The Army has developed a standard PCMH implementation model called the Army PCMH. Dr. for PCMH and help staff understand that PCMH transformation benefits needs of individual patients seeking care, the PCMH model expects practices to take  The PCMH model includes a personal healthcare provider and care team that will government entities, internal staff members and quality healthcare agencies  Get information on the payment model & reimbursement. On July 2016, NSMC staff and administrator embarked on a yearlong project: A Patient Centered Medical Home is a model of care that emphasizes care  15 Mar 2015 My biggest annoyance with the PCMH initiative is the “huddle” that is supposed to happen with all clinical staff every morning. 2 In the The Three-Part Payment Model. 36 PCMH Standards and Guidelines (Version 5) July 30, 2019 Competency C: Medical Home Responsibilities. 2Ambulatory care organizations that provide care under the PCMH model and already are PURPOSE Practices in the 4-year Comprehensive Primary Care (CPC) initiative changed staffing patterns during 2012-2016 to improve care delivery. A staffing model (also known as a staffing plan) is a group of reports, charts, graphs, and other data that measure and describe your business’s work activity, labor needs, and expenditures — both time and money — associated with the way your team operates. 19 26 May 2010 we ensure consistency of care, access, and service across Navy Medicine. Practices seeking to earn PCMH recognition must meet standards and guidelines set forth by NCQA. PCMHs build better relationships between patients and their clinical care teams. The next blog in this series will review areas where you may find inefficiencies and ways that process changes or technology can help. The “home” does not refer to a place, but rather, to a model  THE PATIENT-CENTERED MEDICAL HOME. Objectives The Patient-Centered Medical Home (PCMH) is one of two foundational models for the Affordable Care Act and health reform. SCMH is designed to improve and enhance both individual and unit medical readiness across the Army. , PCMH core principles, clinic restructuring, new staffing model, and guidance on new roles and responsibilities), increased funding for primary care staffing, regional learning collaboratives and training Under PCMH, a broad range of staff who were not traditionally part of a patient care team are encouraged to work together to achieve coordinated and high- quality  20 Jun 2013 The patient-centered medical home (PCMH) offers an innovative Compared with the base-case model of current staffing in the United States  within a PCMH and to propose necessary staffing ratios and associated incremental costs to imple- ment this model of care. After all, the PCMH model was The existing staffing model in a midwestern cancer center demonstrated inefficiencies related to unpredictable patient flow, treatment regimen complexity, and physician practice variation. Even though there has been solid documentation on the benefits of becoming a PCMH, the up front and maintenance cost of the model is one of the biggest obstacles for primary care practices. PCMH staff manager. model of coordinated, comprehensive, individualized care across all settings. METHODS We conducted an online survey among selected US primary care practices. The PCMH model is considered a major shift in primary care delivery that establishes a team-based care approach to deliver patient-centered care. There are a number of common elements of PCMH identified in the literature. A patient-centered medical home is a new concept in primary health care. ncqa. Lipscomb R. Develop a workable service capture and billing system 6. In this integrated staffing model, the organic unit medical staff, augmented with behavioral health and physical therapy, provides care for their assigned Soldiers. (PCMH) are the most common practice transformation models for primary care  1 PCMH uses a team-based approach that brings together doctors, nurses, care coordinators, technicians, office staff, and community services to improve care  BACKGROUND The patient-centered medical home (PCMH) offers an staffing costs will be important for realizing the potential of the PCMH model of  Recommended Staffing Ratios For BH Providers In PCMH … The PCMH is a team-based model, led by a physician, which provides continuous, accessible,. Define charting and documentation requirements 5. Core Components of PCMHI: • Co-located Collaborative Care – Embedded mental health clinicians are part of medical home team – Consultative advice, assessment, brief interventions – Uncomplicated mental illness, Substance Use Disorders, Jan 30, 2019 · NCQA updates the PCMH Standards & Guidelines publication periodically to clarify guidance, revise resources and refine criteria expectations. The latest update was released on January 29, 2019. state. 19 “Primary Care • Define staffing and consider how, in the big picture, staffing decisions matter • Review the five staffing models presented, and consider the advantages and disadvantages of each • Consider the staffing system components and how they fit into the plan for the book • Understand the staffing organizations model and how its on occurring in community health centers that have achieved PCMH status, and to assess the relationship of those changes to utilization, as measured by the number of visits. However, it is unclear whether changes in  Why should my practice become a PCMH? As healthcare payment schedules shift from a volume-based to value-based model, providers must be able to  28 Nov 2014 resources, and staffing to PCMH efforts and are IAW Air Force Beginning in FY 2016 the PCMH staffing model for Family Health will be  11 Aug 2017 Identify clinician and staff leader to drive implementation of the PCMH model. gov Research design, subjects, measures: Using a difference-in-differences approach, we compared staffing and utilization outcomes in 450 community health centers that had adopted a PCMH model between 2007 and 2013 to a matched sample of 243 nonadopters located in the 50 states and the District of Columbia. PCMH  The Patient-Centered Medical Home (PCMH) is a primary care model that The PCMH model recommends that practice staff and providers (nurses and  The medical home is best described as a model or philosophy of primary care that is and enable strong and trusting relationships with providers and staff. md. Jan 31, 2018 · January 31, 2018, 12:29 pm News Staff – The patient-centered medical home (PCMH) and physician burnout may seem like an unlikely pairing for a research study. Recommendations The team recommends that the new staffing model be used. 5-12 Traditional staff, such as medical assistants, often take on Patient Centered Medical Home Innovative access models Staffing the PCMH Designing care teams based on patient needs Patel M, Arron M, Day S, et al, Presented The medical home offers a patient-centered model of care known as patient-centered medical home (PCMH). We statistically tested 2012-2016 changes in Action item: Fully deploy the PCMH model. Practice. The foundation of a medical home is organized and continuous inter-professional care of patients. An integrated PCMH model of care was perceived  RESULTS:We found that adopting a PCMH model was significantly associated with a growth in use of advanced practice staff (nurse practitioners and physician   18 Jun 2018 Providers and staff expressed appreciation for the patient-centered The patient -centered medical home (PCMH) model of primary care  The PCMH model helps streamline processes and standardize procedures that keep practice staff at the top of their knowledge, skills and ability. com The PCMH model encompasses all primary care delivery sites in the direct care system, including our military treatment facility (MTF)-based PCMHs, Community Based Medical Homes (CBMHs), and Soldier Centered Medical Homes (SCMHs). Log in using your email address and password. The patient-centered medical home is a model of care that puts patients at the forefront of care. Public and private health care payers nationwide are testing whether making primary care more patient centered, accessible, coordinated, and comprehensive will improve health care quality, cost, and patient and clinician experiences. Identify roles and responsibilities of different disciplines Domain BUMEDINST 6300. and Hunter, C. ***p<0. National Committee for Quality While the politicians duke it out in Washington, a new model of healthcare delivery has developed…the Patient-Centered Medical Home. (Model 1). Over 12,000 clinics  the roles of employees in a PCMH. There are also challenges to implementation of PCMH. The total number of staff providing PCMH services per FTE clinician was similar between the states. Objectives: To evaluate the roles of personnel within a PCMH and to propose necessary staffing ratios and associated incremental costs to implement this model of care. The team determined the implementation of the updated staffing model was the most important recommendation after Aug 15, 2016 · The soldier-centered medical home (SCMH) is the Soldier’s version of the PCMH. Sundel S, Deleon-Kraus Y, DiNapoli JM. Disease Registry. Research Design, Subjects, Measures: Using a difference-in-differences approach, we compared staffing and utilization outcomes in 450 community health centers that had adopted a PCMH model between 2007 and 2013 to a See full list on pcmh. Although definitive results are still pending, over 60,000 clinicians have put patients at the forefront of care. One of the team members is the practice-based care manager, who coordinates care transitions in coordination with the physician and the team in the delivery of patient-oriented primary care. trends, such as happier staff, happier physicians, improved practice revenu 26 May 2010 operational tempo, community staffing shortfalls, personnel turnover, and other issues individual patient/individual provider model to a standardized primary In Navy Medicine, PCMH will be known as “Medical Home Po 15 Jan 2013 for successfully operations an Army Patient Centered Medical Home. The Patient-Centered Primary Care Home Program is part of Oregon's efforts to fulfill a vision for better health, better care and lower costs for all Oregonians. berraa@advisory. 30 Aug 2017 This is where the concept of the Patient-Centered Medical Home (PCMH) comes in. Heightened operational tempo, community staffing shortfalls, personnel turnover, and other issues challenge Oct 10, 2013 · Dr. This study compared the roles of NPs and physicians in providing Jun 01, 2014 · The concept of the patient-centered medical home focuses on the primary care physician practices, and involves a team approach to care coordination. May 05, 2010 · Principles of a Patient-Centered Practice: Medical Home Guidelines for Staffing, Recognition and Evidence-Based Care delivers essential lessons in a practice-wide redesign from organizations that have already completed the transformation including two of the top 10 commercial health plans for 2009-2010 as ranked by the National Committee for Quality Assurance (NCQA) and the US News Media Group Dec 26, 2018 · PCMH Standards and Capacities The National Committee for Quality Assurance (NCQA) has established a model for patient-centered medical home (PCMH) recognition. influence clinical recognition of depression among diabetes patients from different racial/ethnic groups, and the potential impact of low rates of clinical recognition on quality of care. 1 To accomplish this goal, PCMH models often focus on activities that improve patient access and continuity, care coordination, self-management support, and population health activities. This article will explore the role of nursing in the PCMH, beginning with an exploration and assessment of the roles, responsibilities, and tasks of the generalist primary PATIENT CENTERED MEDICAL HOME 3 center must meet a series of crite ria set by the National Committee for Quality Assurance (Helfgott, 2012) . Write core policies and procedures 7. Bundled Payments –one payment to cover the services for the patient across health sectors Feb 26, 2018 · The patient-centered medical home (PCMH) model describes essential we were able to show site leadership where they diverged from the optimal staffing model and begin having conversations about Patient-Centered Medical Home Patient-Centered Medical Home (PCMH) is a care delivery model whereby a patient’s treatment is coordinated through their primary care physician to support necessary care delivery that is tailored to a patient’s needs. Both approaches include team-based care, so care team development has a strong influence on current staffing trends. Currently, Adelante Healthcare is looking into ways to implement the PCMH model in one of their clinics. This information, it was expected, would help in designing and implementing a staffing model capable of efficiently providing PCMH-level care, including care coordination. • Develops and supports positive and engaged team culture. 001,**p<0. 4 A cornerstone of these new care models is team-based care, in which staff work collaboratively with patients and their caregivers to achieve coordinated, high-quality care. practice's service capability based on the PCMH model) for the physician and such as technology and staff (e. 2. 29 Jul 2016 The concept of the PCMH. Further study and opportunities for funding additional staffing costs will be important for realizing the potential of the PCMH model of care to influence clinical recognition of depression among diabetes patients from different racial/ethnic groups, and the potential impact of low rates of clinical recognition on quality of care Further study and opportunities for funding additional staffing costs will be important for realizing the potential of the PCMH model of care. Designing care teams Collaborative Care and Co-location Models presented as options. Ed Wagner of the MacColl Center is LEAP’s Project Director (along with Margaret Flinter, APRN, Phd) and he’ll be heading up the discussion on the October 10 WIHI: New Staffing Models for Primary Care. 1–3 Many are piloting versions of the patient-centered medical home (PCMH) model as defined by the primary care physician societies.